Privacy Policy — How1111bet Handles Your Personal Data
Your privacy matters to us. This Privacy Policy explains what personal data 1111bet collects from users of our platform, how that data is used and stored, and the rights you hold over your own information. Please read this document carefully before using the1111bet platform.
Our Core Privacy Commitments
These six cards highlight our core commitments to your data privacy. They do not replace the full Privacy Policy — please read all sections below for complete details.
Data Minimisation
We collect only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with our legal obligations. We do not collect data speculatively.
Bank-Level Security
All data transmitted between your device and 1111bet's servers is encrypted using 256-bit SSL. Our internal systems apply access controls, encryption at rest, and regular security audits to protect stored personal data.
No Data Selling
111bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used exclusively for operating and improving the1111bet platform.
Your Rights Are Real
You have enforceable rights over your personal data: access, correction, deletion, objection, and portability. Submit a request to our support team and we will respond within the timeframes set out in this Policy.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are defined by legal obligations and operational necessity. Once data is no longer required, it is securely deleted or anonymised in accordance with this Policy.
Malaysia-Contextual Compliance
Our data handling practices reflect the requirements applicable to our Malaysian user base, including the obligations relevant to operators handling financial transactions and identity documents in the Malaysian context.
Introduction
This Privacy Policy (the "Policy") issued by 1111bet (the "Operator", "we", "us", or "our") and applies to all users of the 1111bet online casino and sports betting platform accessible at https://111bet.casa (the "Platform"), including all associated services, features, promotions, and communications.
This Policy describes in detail what categories of personal data we collect from you, the purposes and legal bases for which we process that data, the circumstances under which we may share it with third parties, the periods for which we retain it, and the rights you hold as data subject. It should be read in conjunction with our Terms & Conditions, which form the broader contractual basis governing your use of the Platform.
By registering an account, making a deposit, or otherwise using the 1111bet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
Your data is processed to deliver the services you've requested. 1111bet does not process personal data for purposes incompatible with those stated in this Policy without obtaining further consent or establishing a new lawful basis for processing.
Definitions
For the purposes of this Privacy Policy, the following definitions apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, or online identifier. |
| "Processing" | Any operation performed on personal data, whether or not by automated means, including collection, recording, storage, use, disclosure, transmission, combination, restriction, erasure, or destruction. |
| "Data Controller" | 111bet, acting as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third-party entity that processes personal data on behalf of 1111bet, pursuant to a data processing agreement, including payment processors and fraud prevention service providers. |
| "User" / "Data Subject" | Any registered Account Holder or visitor to the Platform whose personal data is collected and processed by1111bet. |
| "KYC Data" | Identity verification documents and associated data submitted by a User to satisfy Know Your Customer obligations, including copies of Malaysian IC (MyKad), passport, and proof of address. |
| "Cookies" | Small text files placed on a User's device by the Platform that store information about browsing activity, session state, preferences, and other usage data. |
Data We Collect
111bet collects and processes the following categories of personal data from users of the Platform:
3.1 Account Registration Data
- Full legal name
- Date of birth (for age verification purposes — players must be aged 21or above)
- Email address
- Malaysian mobile phone number
- Username and encrypted password
- Residential address (required for enhanced due diligence)
3.2 Identity Verification (KYC) Data
- Copy of Malaysian IC (MyKad) — front and back
- Copy of valid passport — photo page
- Proof of address documents (bank statements, utility bills issued within 90 days)
- Selfie or liveness verification images (where required for enhanced verification)
3.3 Financial Transaction Data
- Deposit transaction records including payment method, amount, date, and reference number
- Withdrawal requests and processing records
- Payment method identifiers (e-wallet numbers, bank account details, USDT wallet addresses — subject to applicable masking)
- Transaction history and account balance records
3.4 Gameplay and Betting Data
- Game activity logs including games played, wager amounts, outcomes, and session duration
- Sports betting activity including markets wagered on, stake amounts, and results
- Bonus activation, wagering progress, and redemption records
3.5 Technical and Device Data
- IP address and geographic location derived from IP
- Device type, operating system, and browser type
- Session timestamps, login and logout records
- Cookies and similar tracking technologies (see Section 10)
3.6 Communications Data
- Contents of support chat conversations and email correspondence with the1111bet team
- Feedback, complaints, and dispute records
- Marketing communication preferences and opt-out records
How We Collect Your Data
111bet collects personal data through the following channels and methods:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, submit feedback, or communicate with us by any means.
- Automatically through the Platform: Technical and device data, session data, and gameplay logs are collected automatically as you interact with the Platform. This includes data collected via cookies and similar tracking technologies described in Section 10.
- From third-party payment processors: When you make a deposit or withdrawal via Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or USDT TRC20, relevant transaction confirmation data is shared with us by the respective payment processor to enable reconciliation and fraud prevention.
- From identity verification providers: Where we engage third-party KYC or fraud screening services to assist in verifying account holder identities, those providers may share verification results and associated data with us.
- From publicly available sources: In limited circumstances, and in compliance with applicable law, we may supplement account data with information drawn from publicly accessible databases for the purpose of fraud prevention or sanctions screening.
Legal Basis for Processing
111bet processes your personal data one or more of the following legal bases, depending on the specific processing activity and data category involved:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, processing deposits and withdrawals, providing access to games and betting markets, managing bonuses, and delivering customer support. Processing necessary to perform the contract we have with you. |
| Legal Obligation | Identity verification (KYC), age verification (21+ requirement), anti-money laundering (AML) checks, fraud prevention, and record-keeping obligations imposed on the Operator. |
| Legitimate Interests | Platform security monitoring, fraud detection, responsible gambling analytics, platform improvement and performance analysis, and internal reporting — where our legitimate interests are not overridden by your rights and interests. |
| Consent | Direct marketing communications (where you have opted in), non-essential cookies and analytics tracking, and any other processing for which we specifically request and obtain your consent. |
How We Use Your Data
1111bet uses the personal data it collects for the following specific purposes:
- Account management: Creating, maintaining, verifying, and managing your 1111bet account throughout the duration of the account relationship.
- Transaction processing: Facilitating deposits and withdrawals via supported Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20.
- Age and identity verification: Ensuring that all Account Holders meet the mandatory21+ age requirement and confirming that account details match the identity documents provided during KYC.
- Fraud and AML prevention: Detecting, investigating, and preventing fraudulent activity multi-accounting, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
- Responsible gambling: Monitoring gambling patterns to identify potential indicators of problem gambling behaviour, applying player-requested limits and self-exclusion measures, and fulfilling our responsible gambling obligations.
- Customer support: Responding to enquiries, resolving disputes, processing complaints, and maintaining records of support interactions.
- Platform improvement: Analysing aggregate and anonymised usage data to improve the platform's performance, user interface, game curation, and payment flow experience.
- Regulatory compliance: Maintaining records as required by applicable legal and regulatory obligations, including transaction logs and identity verification records.
- Direct marketing (where consent given): Sending personalised promotional communications, bonus notifications, and platform updates via email or in-platform messaging — only where you have opted in to such communications and have not subsequently opted out.
Marketing Opt-Out: You may withdraw your consent to receive marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Data Sharing & Disclosure
1111bet does not sell, rent, or trade your personal data to any third party. We may share your data only in the following limited and defined circumstances:
- Payment processors: Transaction data is shared with payment service providers — including operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and the relevant banking institutions — to the extent necessary to process your deposit or withdrawal instruction.
- KYC and identity verification providers: Identity documents and verification data may be shared with contracted third-party verification service providers for the purpose of authenticating account holder identities and conducting age and AML screening.
- Fraud prevention and security services: Relevant technical and account data may be shared with contracted fraud detection and cybersecurity service providers to protect the integrity of the Platform and its users.
- Game content providers: Certain gameplay data (typically anonymised session identifiers and stake data) may be shared with third-party game providers for the purpose of game result verification and RNG audit compliance.
- Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where we are required to do so by law, court order, or applicable regulatory direction.
- Corporate transactions: In the event of a merger, acquisition, or transfer of substantially all of the Operator's assets, personal data held by 1111bet may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
All third-party data processors engaged by 1111bet are bound by contractual obligations to process your data only for the purposes specified, to implement appropriate security measures, and not to retain data beyond the period required to fulfil the contracted service.
Data Retention
1111bet retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overiding legal or regulatory obligation to retain records for a defined minimum period. The following indicative retention periods apply:
| Data Category | Indicative Retention Period |
|---|---|
| Account registration data | For the duration of the account relationship and up to 5 years following account closure. |
| KYC / identity verification documents | Up to 5 years from the date of submission or account closure, whichever is later, to satisfy AML record-keeping obligations. |
| Financial transaction records | Up to 7 years from the date of each transaction, in line with financial record-keeping best practice. |
| Gameplay and betting logs | Up to 3 years from the date of account closure, retained for dispute resolution and responsible gambling monitoring purposes. |
| Customer support communications | Up to 3 years from the date of the last communication in any given interaction thread. |
| Marketing consent and preferences | Until consent is withdrawn. Opt-out records retained for a minimum of 2 years to evidence compliance. |
| Technical / device / log data | Up to 12 months for routine operational logs; longer for data relevant to an active investigation or dispute. |
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Anonymised, non-identifiable aggregated data may be retained indefinitely for statistical and analytical purposes.
Data Security
111bet implements a comprehensive range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- Transport Layer Security (TLS/SSL): All data transmitted between your device and the 1111bet Platform is encrypted using 256-bit SSL/TLS encryption, preventing interception during transmission.
- Encryption at rest: Sensitive personal data, including KYC documents and financial records, is encrypted when stored on our servers using industry-standard encryption algorithms.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff authorised to access personal data are subject to confidentiality obligations and receive regular data protection training.
- Password hashing: Account passwords are stored using one-way cryptographic hashing. 1111bet staff cannot access or recover your plaintext password.
- Intrusion detection and monitoring: Our systems are monitored continuously for suspicious access attempts, anomalous behaviour, and potential security incidents.
- Incident response: In the event of a data security incident that poses a risk to your rights and interests, we will take appropriate steps to contain the incident and will notify affected users and relevant authorities in accordance with applicable obligations.
Your responsibility: While 1111bet implements robust security measures on our end, the security of your Account also depends on your own practices. You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately if you suspect unauthorised access to your Account.
Cookies & Tracking Technologies
1111bet uses cookies and similar tracking technologies on the Platform to ensure core functionality, enhance the user experience, and gather analytical insights. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the basic operation of the Platform. These include session management cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing Platform functionality.
- Functional Cookies: Store your preferences such as language settings, preferred payment method, and interface customisations to provide a more personalised experience on return visits.
- Analytics Cookies: Collect anonymised or pseudonymised data on how users interact with the Platform — which pages are visited, where users arrive from, and how long sessions last. This data is used to improve the Platform's design and content. Analytics cookies are only placed where you have given consent.
- Fraud Prevention Cookies: Used to identify anomalous behaviour patterns that may indicate fraud, multi-accounting, or bot activity. These operate on a legitimate interests basis.
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use core Platform features, including logging in and processing transactions. Detailed cookie management instructions are available in your browser's help documentation.
Your Rights as a Data Subject
As a user of the 1111bet Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details in Section15. We will respond to all valid requests within a reasonable timeframe, and no later than 30 days from receipt.
Right of Access
You may request a copy of the personal data that1111bet holds about you, along with information on how it is being used and with whom it has been shared.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
Right to Erasure
You may request the deletion of your personal data in certain circumstances — for example, where data is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Right to Restrict Processing
You may request that we restrict (but not delete) the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
Right to Data Portability
Where processing is based on your consent or on a contract, and carried out by automated means, you have the right to receive a structured, machine-readable copy of your personal data.
Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.
Note on Legal Retention Obligations: Certain categories of data — particularly KYC documents and financial transaction records — are subject to mandatory minimum retention periods under applicable legal obligations. The right to erasure does not apply to data we are legally obliged to retain. Where an erasure request cannot be fulfilled in full due to retention obligations, we will inform you clearly of the extent to which the request can be satisfied.
Minors — Persons Under 21
The 1111bet Platform is strictly intended for use by persons aged 21 years and above. We do not knowingly collect personal data from persons below the age of 21, and we actively enforce age verification as part of the account registration and KYC process.
If we become aware that personal data has been collected from a person under the age of 21 — whether through age verification failure, self-disclosure, or third-party notification — we will immediately suspend the relevant Account, initiate the deletion of any personal data collected from that individual (subject to any legal retention obligations), and return any deposited funds.
Parents and guardians who believe their minor child may have accessed or registered on the Platform are requested to contact our support team immediately so that the matter can be addressed without delay.
Third-Party Services
The 1111bet Platform integrates with a number of third-party services to deliver core functionality, including payment processors, game content providers, and fraud prevention services. When you interact with these third-party services — for example, by initiating a payment via Touch 'n Go eWallet, Boost, or a Malaysian bank's FPX portal — you are also subject to the privacy policies of those respective third-party providers.
111bet is not responsible for the data handling practices of third-party services that operate outside of our direct control. We recommend reviewing the privacy policies of payment providers and any other third-party services you engage with through the Platform.
111bet does not include hyperlinks to external websites or third-party services within this Privacy Policy page. Any services mentioned in this document are referenced by name only, in the context of describing our own data handling practices.
Policy Amendments
111bet reserves the right to amend, update, or replace this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. Where a material change is made to the Policy — in particular where it affects the purposes for which we process personal data or the rights available to data subjects — we will make reasonable efforts to notify registered users by email or via in-platform notification prior to the change taking effect.
Your continued use of the 1111bet Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not agree with any changes, you must cease use of the Platform and may request account closure by contacting our support team.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by 1111bet, please contact us through the following channels:
- Live Chat: Available24 hours a day, 7 days a week via the chat widget on the Platform. For privacy-related requests, please identify your query as a "Data Privacy Request" at the start of the conversation to ensure it is routed to the appropriate team.
- Email: [email protected] — please include "Privacy Request" in the subject line along with your registered Account username and a brief description of your request.
We aim to acknowledge all privacy-related requests within 3 business days and to provide a substantive response within 30 calendar days of receipt, in accordance with applicable data subject rights timeframes.
Identity Verification for Rights Requests: To protect the security of your personal data, we may request proof of identity before processing any data subject rights request. This is to ensure that we disclose, amend, or delete data only upon instruction from the rightful Account Holder.
Questions About Your Privacy? We're Here to Help
Our 24/7 support team can assist with any privacy-related query, data access request, or account matter. Alternatively, explore1111bet or check our FAQ for quick answers. For players aged 21 and above only.
Play Responsibly. Gambling Can Be Addictive.21+ Only.